service + strategy design

Today’s societal complex challenges require organisations to be adaptive to sudden changes and have future vision. Some of the questions could be:

  • How can we bring along our customers and suppliers through energy transition?
  • How can we fulfil needs and wants of an ageing society?
  • How can we rethink our services in light of social and ecological needs?

Through a participatory process, I will bring your organisation to identify a purpose-driven strategy and break it down into tactics. These will determine new, innovative value propositions that your organisation will be able to deliver in form of new, innovative services. Read here about successful stories of service + strategy design processes that brought innovation in unexpected places!

Through a coherent plan and an ‘end-to-end’ process tailored to your organisation’s needs, we will explore some of the following techniques:

  • Personas
  • Scenarios
  • Cultural Probes
  • Value proposition canvas
  • Co-creation workshops
  • Cultural Probes
  • System Mapping
  • Stakeholders Maps
  • Journey Maps + Touch points matrix
  • Business Model Canvas
  • Board of Innovation Toolkits
  • Blueprint
  • Motivation matrix
  • Theory of Change
  • Service Walkthrough
  • Experience prototyping
  • Multiverse Innovation
  • Change Maker Canvas (more info under request)

Please, fill out the below form for more information or queries.