service + strategy design


Today’s societal complex challenges require organisations to be adaptive to sudden changes and have future vision. Some of the questions could be:

  • How can we bring along our customers and suppliers through energy transition?
  • How can we fulfil needs and wants of an ageing society?
  • How can we rethink our services in light of social and ecological needs?

Through a participatory process, I will bring your organisation to identify a purpose-driven strategy and break it down into tactics. These will determine new, innovative value propositions that your organisation will be able to deliver in form of new, innovative services.

Through a coherent design research plan and an ‘end-to-end’ Design Thinking process, tailored to your organisation’s needs, we will explore some of the following techniques and integrate them in your workstream:

  • Personas
  • Scenarios
  • Cultural Probes
  • Value proposition canvas
  • Co-creation workshops
  • Cultural Probes
  • System Mapping
  • Stakeholders Maps
  • Journey Maps + Touch points matrix
  • Business Model Canvas
  • Board of Innovation Toolkit
  • Blueprint
  • Motivation matrix
  • Theory of Change
  • Service Walkthrough
  • Service Blueprint
  • Experience prototyping
  • Multiverse Innovation
  • Change Maker Canvas (more info under request)

Please, reach out via email to explore the most tailored approach for you needs.